Abstract: Information system plays a significant role related to heal thcare outcomes. It ensures that services are professionally delivered to individuals and populations by having updated knowledge and skills. It is important to realize that hospitals are looking for services of good quality to achieve a high level of customer satisfaction and loyalty. In this paper, we discuss Electronic Health Records Systems (EHR) as a type of these information systems that is widely used by healthcare providers. Firstly, we present the literature that emphasizes factors related to the adoption of an EHR system. Then, we define TQM and its principles and discuss the role of health information systems to fulfill these principles. Afterwards, we introduce its benefits and drawbacks. Finally, we investigate the effect of EHR implementation on healthcare quality. Furthermore, we highlight the literature’s recommendations to achieve healthcare of high quality.

Keywords: Total Quality Management, TQM, EHR, electronic health records, healthcare quality, quality.