Abstract: In an era of rapid digital transformation, small and medium enterprises (SMEs) in India face an urgent need to enhance operational efficiency and customer satisfaction through technology. Task and order management software such as Jugl presents a promising solution to address these demands. This study investigates the effectiveness of Jugl in streamlining workflows, improving employee productivity, enhancing internal communication, and fostering better customer interaction. Utilizing a structured survey with 27 Likert-scale questions and robust statistical analysis through SPSS, the study derives insights from 52 active Jugl users. Key statistical methods employed include descriptive statistics, t-tests, correlation, regression analysis, and reliability testing (Cronbach’s Alpha). The results reveal a strong positive user perception of Jugl, with particular appreciation for its intuitive interface, productivity-enhancing features, and support systems. The findings suggest that Jugl not only simplifies operations but also significantly contributes to business growth and customer satisfaction, particularly in SME contexts. Strategic recommendations are proposed to enhance Jugl's usability, adaptability, and long-term value.

Keywords: Task Management Software, Jugl, Workflow Optimization, SME Productivity, Digital Transformation, Operational Efficiency, Customer Communication, SPSS Analysis

| DOI: 10.17148/IARJSET.2025.12458