Abstract: In the modern dynamic work environment, employee satisfaction is an important factor in maintaining organizational stability and productivity. One of the most important determinants of such satisfaction is the manner in which grievances are handled within the workplace. This research seeks to investigate levels of employee satisfaction regarding existing grievance handling procedures in different sectors. With a designed survey taken amongst professionals, the study analyzes perceived fairness, transparency, responsiveness, and efficacy of grievance redressal. The evidence supports that those workers who have seen the grievance procedure as responsive and fair will likely score high on job satisfaction, organizational commitment, and managerial trust, compared to others whose grievances have not been given the required importance. Inadequate or prejudiced grievance management, on the other hand, generates discontentment, poor morale, and increased turnover intention. The research points to the critical need for establishing strong and people-focused grievance management systems as a central pillar of human resource strategy. What this research learns can inform HR practitioners and policy makers in their design of grievance systems to not only contain conflicts effectively, but also encourage employee engagement and organizational harmony.

Keywords: Employee satisfaction, Grievance handling, Conflict resolution, HR practices, Organizational trust, Workplace fairness.

| DOI: 10.17148/IARJSET.2025.12529