Abstract: - With increasing population of India, increasing birth rate and decreasing death rate due to advancement in the medical field it’s found that numbers of doctors are less to serve the need of the increasing population. This scenario can be better understood while walking through the cities government hospitals where the less availability of the doctors is the major cause behind the improper treatment of the patients and in certain scenario the resultant death. Sometime even doctors can make mistake in providing the correct treatment result in death of patient. To encounter such cases there is a need of the smart and Intelligent chatbot who can provide advice to the doctors and sometime even patients about what to do in such cases which ultimately results in the saving the life of hundreds of people. The AI based medical chatbot on which this research topic is based deals with providing medical advice in such scenario because sometime doctors can even make mistake while observing the symptoms but the machine which is specifically developed for it can’t make such mistake. This AI based medical chatbot can take decision as per the request of the patient by using its database. Through chatbots one can speak with text or voice interface and get answer through AI. A chat bot will communicate with a real person. chat bots are utilized in applications, for example, web based business client support, call centres and Internet gaming. Chatbots are programs built to automatically work on the received messages. Chatbots can be modified to react a similar way each time, to react contrastingly to messages containing certain keywords and even to utilize machine learning to adapt their reactions to fit the situatuion.Increasing number of hospitals, nursing homes, and also private centres, as of now use online Chatbots for human services on their sites. These bots interacts with potential patients visiting the site, assisting them with finding specialists, booking their appointments, and getting them admittance to the right treatment. Regardless, the usage of Artificial Intelligence in an industry where people's lives could be in question, in any case begins hesitations in people. It raises issues about whether the task mentioned above should be given to human staff. This healthcare management chatbot system will assist hospitals with giving medical care support online 24 x 7, it answers deep as well as general queries.It helps the patients by guiding what exactly he/she is looking for by asking them questons in series.

Keywords:chatbot,hospital management, artificial intelligence,healthcare.

| DOI: 10.17148/IARJSET.2021.8524