Abstract: This study investigates the effectiveness of the performance appraisal system at El Revgen Healthcare Solutions Pvt. Ltd., a Chennai-based healthcare BPO specializing in revenue cycle management and medical billing. The research aims to evaluate how the existing appraisal practices influence employee motivation, performance, and organizational commitment. Using a descriptive research design and a simple random sampling technique, data were collected from 100 employees across various departments through structured questionnaires and Likert scale-based assessments. Quantitative tools such as descriptive statistics, correlation, and regression analysis were employed to interpret the findings.
Results indicate that while a majority of employees understand the appraisal objectives and feel their roles are fairly evaluated, a notable proportion remain neutral or uncertain, suggesting gaps in communication and clarity. The appraisal system is generally viewed as structured and transparent, yet some employees expressed concerns about fairness and relevance. A strong positive correlation was found between effective feedback and increased motivation, though regression analysis showed that motivation alone does not significantly predict perceptions of system transparency. The findings emphasize the need for improved feedback mechanisms, clearer evaluation criteria, and stronger links between appraisals and professional development.
The study concludes that while El Revgen’s performance appraisal system supports employee growth to some extent, enhancements in transparency, communication, and recognition practices are essential for optimizing workforce potential and aligning individual goals with organizational objectives. These insights offer practical implications for strengthening appraisal systems in healthcare outsourcing firms operating in competitive and dynamic environments.

Keywords: Performance Appraisal, Employee Motivation, Organizational Commitment, Healthcare BPO, El Revgen Healthcare Solutions.

| DOI: 10.17148/IARJSET.2025.12484