Abstract: The logistics sector in India has experienced significant evolution, largely driven by the rapid expansion of the e-commerce industry. Delhivery Pvt Ltd, a prominent logistics and supply chain service provider, plays a key role in this transformation. The company has developed a robust warehousing system to meet the dynamic needs of the supply chain. This study focuses on evaluating the effectiveness of inbound and outbound warehouse operations at Delhivery Pvt Ltd. Inbound operations include receiving, quality checks, and storage, whereas outbound processes comprise order picking, packing, and dispatch. The research aims to analyze operational efficiency, identify areas for improvement, and suggest strategic interventions to optimize performance. Through a combination of primary data from site visits and secondary data from industry reports, the study provides actionable insights into enhancing warehouse operations to ensure timely deliveries and customer satisfaction.

Keywords: Warehouse Operations, Inbound Logistics, Outbound Logistics, Supply Chain, Delhivery Pvt Ltd

| DOI: 10.17148/IARJSET.2025.125305