Abstract: The efficiency of inbound logistics plays a critical role in maintaining the overall performance and service quality of express parcel delivery services. This project, conducted at Blue Dart Express Limited, focuses on optimizing the inbound process at the airport hub. The objective is to identify process inefficiencies and implement practical improvements to enhance throughput without compromising accuracy or service standards. The study examines the core activities involved in the Inbound process—acknowledgment, segregation, sorting, linking, and networking—and identifies key time-consuming bottlenecks. Through data analysis, process mapping, and stakeholder interviews, areas requiring intervention were highlighted. The project proposes actionable solutions to reduce delays and improve coordination across departments. Expected outcomes include faster processing times, and increased overall productivity of the inbound logistics operation. These improvements will contribute to higher customer satisfaction and strengthen Blue Dart’s position as a market leader in express logistics.

| DOI: 10.17148/IARJSET.2025.12560