Abstract: Effectiveness of inbound logistics is the key to maintaining the overall efficiency and service excellence of express parcel delivery operations. This project at Blue Dart Express Limited is designed to streamline the inbound processing time of mixed bags at the airport hub. The goal is to spot process inefficiencies and make effective solutions to increase throughput without reducing quality or service level.

The study analyzes the intrinsic activities involved within the mixed bag inbound process— acknowledgment, segregation, sorting, linking, and networking—and recognizes areas of critical time-consuming bottlenecks. Spotting areas calling for intervention with data analysis, process mapping, and interviews involving stakeholders were among the results shown. The project suggests implementable solutions like improved resource allocation, rearrangement of layout, and embracing lean practices to minimize delays and enhance coordination between departments. Anticipated outcomes are improved processing speed, improved space utilization, and overall higher productivity of the inbound logistics business. These changes will lead to improved customer satisfaction and further establish Blue Dart as a market leader in express logistics.

| DOI: 10.17148/IARJSET.2025.125241