Abstract: Significant employee turnover in the business process outsourcing (BPO) sector makes it challenging to retain a consistent and capable workforce. This study looks at the staff retention strategies employed by XYZ Company, a mid-sized BPO company, in order to identify the crucial factors that influence organizational commitment and employee loyalty. Using a mixed-method research approach, the study examines several human resource (HR) practices, including hiring and selection, training and development, compensation plans, and working conditions. The findings demonstrate the importance of comprehensive HR policies, particularly those that prioritize effective performance management and career development, in reducing attrition rates. The results of the study show that strategic enhancements to HR practices, such as customized training programs and supportive work environments, can significantly increase employee retention. There are recommendations offered to help BPO firms enhance their retention strategies and promote long-term staff stability.

The dynamic nature of the BPO industry, which is characterized by unpredictable work schedules, high performance standards, and limited opportunities for career advancement, has a significant impact on employee dissatisfaction and turnover. Because businesses compete in a globalized service economy, replacing experienced workers can be costly in terms of both time and money. Therefore, in addition to being a strategic goal, retaining experienced employees has become crucial for long-term organizational success.

The research emphasizes the need to harmonize retention efforts with employee aspirations and organizational objectives. By fostering an environment of open communication, ongoing education, and appreciation, BPO companies such as XYZ Company can create a stronger, more involved workforce. The research findings can provide a useful model for similar companies in attempting to enhance employee retention

| DOI: 10.17148/IARJSET.2025.12577