Abstract: Workplace counselling plays a pivotal role in enhancing employee well-being and organizational performance. This study aims to empirically analyze the impact of counselling services on the psychological health and productivity of employees at Vell Biscuits Pvt. Ltd., Puducherry. Amid growing stressors in industrial environments, mental health support mechanisms are essential for sustaining a healthy and high-performing workforce. A structured questionnaire was administered to 100 employees selected via simple random sampling. Using tools such as percentage analysis, Chi-square, and ANOVA, the study uncovers high levels of counselling awareness but also highlights barriers like time constraints, stigma, and concerns over confidentiality. Findings reveal that counselling positively influences productivity, stress management, and work satisfaction. The research underscores the need for stronger leadership involvement, better communication from HR, and hybrid counselling models that combine digital and face-to-face options. This paper fills a notable research gap by focusing on an Indian SME in the manufacturing sector and offers actionable recommendations for improving employee mental health outcomes.

Keywords: Workplace Counselling, Employee Well-being, Mental Health, Productivity, Vell Biscuits, Indian Manufacturing Sector

| DOI: 10.17148/IARJSET.2025.125150