Abstract: This study aims to analyze and upgrade the customs clearance and freight forwarding processes at Samporto Freight Forwarding Pvt. Ltd., a logistics company engaged in global cargo movement. The research identifies inefficiencies and bottlenecks in the current operational framework, including documentation delays, compliance challenges, and coordination gaps between stakeholders. Using a combination of qualitative analysis, process mapping, and industry benchmarking, the study evaluates current practices against global best standards. Recommendations are proposed to streamline workflows, implement digital solutions, and enhance regulatory compliance, with the goal of reducing clearance time, improving customer satisfaction, and boosting overall operational efficiency. The upgraded process framework is designed to support scalable growth and align with evolving international trade requirements.

| DOI: 10.17148/IARJSET.2025.12547