Abstract: customer support & documentation
This study explores the critical role of customer support and documentation processes within the logistics industry, specifically focusing on Riolog Shipping Service Pvt Ltd. The research investigates the importance of accurate and timely documentation in ensuring smooth customer service, shipment processing, and compliance with international trade regulations. It analyzes the challenges faced by the company, including document inaccuracies, delays, and customer communication gaps, and highlights the efficiency of automated systems in improving overall process effectiveness. Additionally, the study evaluates the impact of customer feedback, inter-departmental coordination, and regulatory adherence on the quality of service and customer satisfaction. The findings suggest that a systematic approach to documentation, supported by automation and continuous staff training, is essential for enhancing service quality, reducing operational delays, and fostering strong customer relationships. The research further recommends strategies to streamline processes, minimize errors, and improve compliance to ensure competitive advantage in the logistics sector.

| DOI: 10.17148/IARJSET.2025.12592