Abstract: This research study investigates the performance management and career development systems implemented at Fangs Technology Pvt. Ltd., a key player in the retail sector. The project primarily focuses on the practices followed within the HR & Admin, Finance, Marketing, and Sales departments. The organization employs a structured performance management system that includes 360-degree feedback, KPI-based assessments, and sales target achievement tracking. These mechanisms are designed to evaluate employee performance comprehensively and encourage continuous improvement.
The study also explores the company's career development strategies, particularly through training programs such as NHIT (New Hire Induction Training) and OJT (On-the-Job Training). These programs aim to enhance employee skills, prepare them for higher responsibilities, and align individual growth with organizational objectives. The research methodology includes a detailed employee survey, the responses to which provide insights into how staff members perceive the fairness, effectiveness, and impact of these performance and development systems.

Responses indicate that while employees generally acknowledge the presence and benefits of structured performance evaluation and development programs, there are also concerns about the consistency and transparency of some processes, particularly related to internal promotions and feedback mechanisms. The study also analyses how these systems influence employee motivation, job satisfaction, and engagement across different experience levels. The uniformity in perception among respondents suggests a standardized approach to implementation, yet variations in satisfaction levels point to potential gaps in personalization and communication. This research contributes to understanding how integrated performance and development frameworks operate in practice within the retail industry and offers a foundation for further exploration of HR effectiveness in dynamic organizational settings.

| DOI: 10.17148/IARJSET.2025.124115