Abstract: This study investigates the key factors contributing to high cargo dwell time at Chennai Port, which averages 3–5 days—significantly higher than global benchmarks. The research identifies inefficiencies such as limited automation, manual documentation, inadequate stakeholder coordination, and delays in customs clearance. Using descriptive statistics, regression, and chi-square tests based on stakeholder surveys, the study finds that while the port benefits from a skilled workforce and sufficient berth space, only electronic document processing systems have a statistically significant impact on reducing dwell time. Benchmarking global ports like Singapore and Rotterdam highlights best practices in automation, real-time tracking, and inter-agency collaboration. The study recommends infrastructure modernization, digital integration, process audits, and stakeholder coordination improvements. These strategic interventions are essential for enhancing cargo throughput, reducing delays, and positioning Chennai Port as a competitive and sustainable maritime hub.

Keywords: Dwell time, automation, stakeholder coordination, digital integration, customs clearance

| DOI: 10.17148/IARJSET.2025.125128