ORGANIZATIONAL KNOWLEDGE MANAGEMENT: ITS RELATION WITH EMPLOYEES PERFORMANCE IN TELECOMMUNICATION COMPANY IN QATAR

Abstract: This study examines the status of organizational knowledge management in Qatar Telecommunication (Qtel) as it relates to the organizational performance. This research used the questionnaire survey tool for collection of data and the 104 respondents were managers and employees of Qtel. The results of this research indicated that there is significant relationship between the status and level of organizational knowledge management and work performance. Hence, the hypothesis is rejected. The following are the major finding of the study: 1) The respondents agreed on the status of the organizational knowledge management in Qtel as shown in an overall mean of 3.6. 2) The organizational knowledge management of Qtel is effective to the operation of the company as revealed by an overall rating of 3.8. 3) There is significant relationship between the status and the level of effectiveness of the organizational knowledge management in terms of organizational structure, organizational culture, technological know-how, and organizational policies in Qtel. 4) There are six major problems encountered by the respondents in relation with the organizational knowledge management and the work performance.

Keywords: Organizational structure, Organizational culture, Technological know-how, Organizational policy.