Abstract : It is critical to integrate technology in order to create a sustainable financial environment. Modern banks have propelled plastic money as part of this. Customers in India are impressive in their perceptions about plastic money. This is what aspects affect the Bank's good opinion of plastic money but whether or not they face issues. One of the key emphasis of this research is to analyse the perceptions of customers regarding plastic money. Approximately 200 replies to the study were collected. The test of hypotheses was carried out using a quantitative research design. The survey results showed that customer attitude to plastic cash has had beneficial effects on usage and financial rewards, convenience considerations and psychological aspects. In addition, the respondents have highlighted certain concerns as clients.

Keywords: plastic money, perception of clients, sustainability, bank, India

| DOI: 10.17148/IARJSET.2021.8829