RELATIONSHIP BETWEEN EMPLOYEE ENGAGEMENT AND EMPLOYEE PERFORMANCE: A CONCEPTUAL FRAMEWORK

Abstract: The ability of an organisation to manage employee engagement which is closely related to its ability to achieve high performance levels and superior business results. Employees who are engaged will stay with the company, become advocates for the company and its products and services, and contribute to bottom-line business success. They develop an emotional bond with the company. This influences their attitude toward the company's clients, which improves customer satisfaction and service levels. Employee involvement has been used to describe a wide range of common organisational practices. The focus is drawn to the growing employee influence over their work, and it is extended to other areas of organisational practice. Quality circles, quality of work life programmes, consultative committees, gain sharing, job enrichment, and work redesign are the most common practices aimed at increasing employee involvement.

Keywords: Employee Engagement, High Performance, Customer Satisfaction, Job Enrichment, Work Redesign