Abstract: Electric vehicle is defined as a vehicle that can be powered by an electric motor that draws electricity from a battery and is capable of being charged from an external source. Electric vehicles (EVs) use electricity as their primary fuel or to improve the efficiency of conventional vehicle designs. EVs include all-electric vehicles, also referred to as battery electric vehicles (BEVS), and plug-in hybrid electric vehicles (PHEVs).
The introduction of electric vehicles (EVs) marks a pivotal shift in the automotive industry towards sustainable mobility. With increasing concerns over environmental degradation and the depletion of fossil fuel reserves, electric vehicles have emerged as a promising solution to mitigate these challenges. However, the successful adoption and widespread acceptance of EVs is not only on their technological advancements but also on user satisfaction.
Understanding and addressing the factors influencing user satisfaction is crucial for the continued growth and market penetration of electric vehicles. Therefore, this project aims to investigate the various dimensions of EV user satisfaction comprehensively. By delving into aspects such as cost-effectiveness, convenience, charging infrastructure, performance, and overall user experience in an effort to pinpoint the critical factors that influence consumer happiness. we seek to identify the key determinants that contribute to user satisfaction or dissatisfaction.
Ultimately, the findings of this study can serve as a valuable resource for policymakers, industry stakeholders, and researchers seeking to promote the widespread adoption and acceptance of electric vehicles. By aligning technological advancements with user expectations and preferences, we can accelerate the transition towards a sustainable and environmentally friendly transportation ecosystem while ensuring a fulfilling experience for EV users.

| DOI: 10.17148/IARJSET.2025.12136