Streamlining the Student Experience: Assessing Satisfaction with the One-Stop-Shop Enrollment System at Wesleyan University-Philippines

Abstract: This study presents a descriptive assessment of Wesleyan University-Philippines' One-Stop-Shop (OSS) Enrollment System, implemented under the new president's leadership. The research involved 361 university students across various programs, selected through simple random sampling from a population of over 5000 college students. The Raosoft online calculator was utilized to determine the sample size, ensuring a 5% margin of error. The researcher-developed questionnaire, evaluated by six experts in education and business, demonstrated high reliability (Cronbach's alpha = 0.912). Findings reveal the OSS Enrollment System's resounding success, which simplifies processes and fosters a positive student environment. Enrollees express complete satisfaction, emphasizing the system's convenience and efficiency. Furthermore, the helpful feedback from the student respondents reflects a collective effort to enhance the system, showing dedication to ongoing improvement and receptiveness to consumer needs. This research contributes relevant insights into the effective implementation and ongoing improvement of WU-P enrollment systems.

Keywords: One-Stop-Shop Enrollment System, Resounding Success, Satisfaction, Streamline, Wesleyan University-Philippines