E-SERVICES Provided By Banks

Abstract: In today's era, the Internet is of great use to people of all generations. It is indeed a miraculous invention that has facilitated our daily chores. With the growth of the internet and wireless communication, the structure and nature of banking and financial services have gone for a sea change. In the series of technological wonders in the recent past e-banking is the latest which involves the use of the Internet for the delivery of banking products and services. In accessing true Internet banking, any enquiry or transaction is processed to the branch at any time. Thus, providing e-banking has gradually become a "NEED TO HAVE" rather than a "NICE TO HAVE" service. Though a large volume of literature is provided on e-banking still it provides a large number of opportunities for further research. This paper provides details about the comparative study of private and public sector banks that provide e-services to their customers and how it helps to make India digital and skilful. The bankers and society at large will come to know where the banks lack in terms of the adoption of Internet banking and in providing different products and services. The data of this study are based on a survey of banks' websites explored during last year. The sample consists of 2public sector and 2 private-sector banks operating in India. Moreover, this paper contributes to the empirical literature on e-services particularly Internet banking in the developing country i.e. India.