Abstract: This project explores the critical role of customs brokers in facilitating import operations within the Indian logistics landscape. Customs brokers are key intermediaries who ensure that imported goods are processed efficiently and legally through customs. They are responsible for managing documentation, ensuring regulatory compliance, coordinating with government agencies, and expediting cargo clearance. The study specifically examines the operations of ACR Global Logistics Pvt. Ltd., a major logistics company offering end-to-end customs clearance solutions.

A mixed-method research methodology, including surveys and interviews, was used to evaluate the current practices and challenges faced by customs brokers. The findings highlight the impact of digital transformation, regulatory frameworks, and operational pressures on the profession. The study concludes by recommending technological upgrades, improved training, and process optimization strategies to enhance the performance and strategic importance of customs brokers in India’s import ecosystem.

Keyword: Customs brokers, Indian logistics, cargo clearance, regulatory compliance, customs brokers, documentation.

| DOI: 10.17148/IARJSET.2025.12569